Terms of Use

( Last updated: March 5, 2026 )

These terms of use ("Terms") govern your use of the Fango mobile application and website

(collectively, the "Platform") and the services provided through them. By using the Service,

You agree to be bound by these Terms.

1. Interpretation and Definitions

Interpretation

The words whose initial letters are capitalized have meanings defined under the following

conditions. These definitions shall have the same meaning regardless of whether they

appear in singular or in plural.

Definitions

1. Account: A unique account created for You to access our Service or parts of our

Service.

2. Application: Refers to Fango, the software program provided by the Company.

3. Company: (referred to as "the Company", "We", "Us" or "Our") refers to Fango,

Byagadadenahalli, Chandapura-Anekal Road, Bangalore, Karnataka, 562106, India.

4. Helper (Expert): An independent third-party service provider who offers domestic

assistance through the Platform.

5. Service: Refers to the Application, the Website, or both, including the facilitation of

bookings between Users and Helpers.

6. You: The individual accessing or using the Service, or the legal entity on behalf of

which such individual is accessing or using the Service.

2. Our Services

Fango is a digital platform that enables you to arrange and schedule professional domestic

assistance with vetted independent Helpers.

7. Facilitation: Fango only facilitates the connection between You and the Helper and

manages the transfer of payments for services rendered.

8. No Employment: Helpers are independent professionals and are not employees,

agents, or contractors of Fango.

9. Scope: Services include general cleaning, dishwashing, laundry assistance, bathroom

cleaning, kitchen assistance, and other domestic tasks listed on the Application.

3. Account Registration and Eligibility

10. Eligibility: You must be at least 18 years of age and eligible to enter into a valid

agreement under the Indian Contract Act, 1872.

11. Accuracy: You must provide accurate, complete, and up-to-date information (Name,

Email, Phone Number) to create an Account.

12. Security: You are solely responsible for maintaining the confidentiality of your

Account credentials and for all activities that occur under your Account.

4. Bookings and Cancellations

13. Orders: You may request services based on available time slots. We use reasonable

efforts to match you with a Helper at your requested time.

14. Confirmation: A booking is confirmed once a Helper is allocated and You receive a

notification through the Application.

15. Cancellations: You may cancel a request before the Helper arrives. However,

cancellations may be subject to a fee in accordance with our cancellation policy.

16. Rescheduling: If a Helper is unavailable after confirmation, we will attempt to find a

substitute or reschedule the booking.

5. Pricing, Fees, and Payments

17. Charges: You agree to pay the fees for services availed, which include Helper charges,

technology fees, and applicable taxes.

18. Time-Based Pricing: Pricing is transparent and based on the duration of the service

requested.

19. Payment Methods: Payments can be made via credit/debit cards, UPI, net banking,

or other methods provided by our third-party payment processor (Razorpay).

20. No Gratuity: Your payment does not include a tip. Tipping is entirely voluntary and at

your discretion.

6. User Conduct and Safety

21. Safe Environment: You must provide a safe, clean, and appropriate location for the

Helper to perform their tasks.

22. Necessary Supplies: You agree to provide the necessary equipment and cleaning

products required for the service.

23. Mutual Respect: Fango prohibits discrimination or abusive behavior toward Helpers.

We reserve the right to terminate your account for disrespectful or unlawful conduct.

24. Non-Solicitation: You agree not to book Helpers independently or bypass the Fango

Platform for services originally introduced through our Service.

7. Disclaimers and Limitation of Liability

25. "As Is": The Service is provided on an "as is" and "as available" basis without any

warranties of any kind.

26. Third-Party Performance: Fango is not liable for the actual performance of the

domestic tasks by the Helpers or for any damages to property caused by a Helper.

27. Limitation: To the maximum extent permitted by law, Fango’s liability shall be limited

to the amount paid by you for the specific service booking in question.

8. Termination

We may deactivate or terminate your Account immediately if you breach these Terms or for

any legitimate business or legal reason . You may also close your account at any time if you

disagree with these Terms.

9. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive

jurisdiction of the courts in Bangalore, Karnataka.

10. Contact Us

If you have any questions about these Terms of Use, You can contact us:

28. By email: support@fango.in

YOU HAVE READ THESE TERMS OF USE AND AGREE TO ALL OF THE PROVISIONS

CONTAINED ABOVE.