Refund Policy for Fango

(Last updated: March 5, 2026)

At Fango, we strive to provide reliable and high-quality domestic assistance. We understand

that plans change or things may not always go as expected. This Refund Policy outlines when

you are eligible for a refund and how the process works.

Interpretation and Definitions

Interpretation

The words whose initial letters are capitalized have meanings defined under the following

conditions. The following definitions shall have the same meaning regardless of whether

they appear in singular or in plural.

Definitions

1. Booking: Refers to a scheduled service request made by You on the Platform.

2. Cancellation Fee: A small charge deducted to compensate a Helper for their time or

travel if a booking is cancelled late.

3. Company: Refers to Fango.

4. Helper: The independent professional assigned to your booking.

5. Service: The domestic assistance tasks performed by the Helper.

1. Eligibility for Refunds

You may be eligible for a full or partial refund under the following circumstances:

6. Helper No-Show: If a Helper fails to arrive at your location and the service is not

performed.

7. Service Quality Issues: If the service provided is significantly below the standard

promised, subject to an internal review by our support team.

8. Technical Errors: If you are charged twice for the same booking due to a technical

glitch on our Platform.

2. Cancellation Policy

To be fair to our Helpers who reserve their time for you, the following cancellation rules

apply:

9. Free Cancellation: You can cancel any booking for a full refund up to 2 hours before

the scheduled start time.

10. Late Cancellation: If you cancel within 2 hours of the start time, a flat Cancellation

Fee may be deducted from your refund to compensate the Helper for their travel and

lost opportunity.

11. Helper Cancellation: If a Helper cancels the booking and we are unable to find a

replacement, a 100% refund will be issued to you immediately.

3. Non-Refundable Scenarios

Refunds will generally not be provided in the following cases:

12. Inaccessibility: If the Helper arrives but cannot access your premises (e.g., you are

not home or the door is locked).

13. Change of Mind: If the service has already been completed as requested.

14. User-Provided Supplies: Fango is not responsible for the quality of cleaning if the

supplies provided by the User (vacuum, detergents, etc.) are faulty or unavailable.

4. Refund Process

15. Requesting a Refund: To request a refund, please contact us at support@fango.in

within 24 hours of the scheduled booking. Please include your Booking ID and the

reason for the request.

16. Investigation: For quality-related complaints, we may ask for photos or descriptions

to help us verify the claim.

17. Processing Time: Once approved, refunds are processed through our payment

partner (Razorpay). It usually takes 5 to 7 business days for the amount to reflect in

your original payment method (Bank Account, UPI, or Card).

5. Contact Us

If you have any questions about our Refund Policy, you can contact us:

18. By email: support@fango.in

BY USING OUR SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ AND AGREE TO THIS

REFUND POLICY.